Terms of service
Welcome to Swyper Connection. By accessing or purchasing products through our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Pricing Policy
- All prices displayed on the Swyper Connection website are in Canadian dollars (CAD) unless otherwise stated.
- Advertised prices do not include applicable shipping, handling charges, taxes, or other fees, unless specifically mentioned.
- We make every effort to ensure that product descriptions and pricing are accurate both online and in-store.
- Prices are subject to change without prior notice.
- In the event of a pricing error, incorrect listing, or price change, Swyper Connection reserves the right to correct the information before processing your order.
- If there is a price difference after your order has been placed, we may contact you before processing the order. You will have the option to accept the revised price or cancel the order.
2. Online Shopping Policy
Swyper Connection reserves the right to accept or reject an order at its discretion, including where products are unavailable, pricing or listing errors occur, or payment cannot be successfully verified.
An order placed through our website is not considered final or binding until it has been reviewed, processed, and accepted by Swyper Connection.
Depending on the payment method used, your payment may be pre-authorized when you place your order. Payment may be processed when the order is confirmed or prepared for shipment.
If there is a significant delay in fulfilling your order, we may contact you with an update and, where applicable, provide options regarding the order.
Customer Information
When placing an order, you may be required to provide accurate information, including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment information
You are responsible for ensuring that the information provided is accurate and up to date.
We use the information provided to process your order, arrange delivery, process payments, and contact you regarding your purchase when necessary.
3. Product Availability & Special Orders
While we make every effort to maintain accurate inventory information, product availability may change without notice.
Some products may be listed as Special Order or Out of Stock.
A Special Order means that Swyper Connection may need to obtain the product from a supplier or manufacturer after receiving your order.
For Special Order products:
- We may require payment or authorization before placing the order with the supplier.
- We will provide an estimated availability timeframe where possible.
- We will contact you when the product becomes available.
- Special Order products may be subject to specific cancellation or return conditions.
4. Payment
We accept payment methods displayed on our website at the time of purchase.
For security and fraud-prevention purposes, we may verify payment and customer information before processing or dispatching an order.
Swyper Connection reserves the right to delay, hold, or cancel an order if payment cannot be verified or if additional verification is required.
If you use a third-party payment provider, your transaction may also be subject to that provider’s terms and conditions.
5. In-Store Pickup
Where in-store pickup is available, customers will receive an email notification once their order is ready for collection.
For security and fraud-prevention purposes:
- The order may only be collected by the cardholder or authorized purchaser.
- A valid photo ID may be required.
- The payment card used for the purchase may also be requested.
- Third-party pickups may not be permitted unless previously authorized by Swyper Connection.
Failure to provide the required identification or payment verification may result in the order being held until the purchase can be properly verified.
Pickup Processing
For in-stock products, please allow up to 24 hours for processing before collection.
Orders placed during weekends or public holidays may not be available for pickup until the next business day.
You may receive the following notifications:
- Order Confirmation – confirming that we have received your order.
- Ready for Pickup – confirming that your order is ready to be collected.
Please wait for the Ready for Pickup notification before visiting the store.
6. Unclaimed Pickup Orders
Customers are responsible for collecting their orders within the applicable pickup period.
If an order remains unclaimed for an extended period, Swyper Connection may cancel or return the order in accordance with its applicable store and return policies.
Certain consumable products, including film, chemicals, or other time-sensitive products, may not be eligible for return or store credit once their applicable period has expired.
7. Order Cancellation
Swyper Connection may cancel an order where:
- The product is unavailable
- There is a pricing or listing error
- Payment cannot be verified
- Fraudulent or suspicious activity is suspected
- The shipping or billing information cannot be verified
- There is an error in the order
- Other circumstances prevent us from fulfilling the order
If we cancel an order after payment has been processed, any applicable refund will be issued to the original payment method, subject to the applicable payment provider’s processing time.
8. Accuracy of Website Information
We make reasonable efforts to ensure that product information, images, descriptions, specifications, prices, and availability displayed on our website are accurate.
However, occasional errors or discrepancies may occur.
Swyper Connection reserves the right to correct errors, update information, and make changes to products, pricing, availability, or website content without prior notice.
9. Changes to These Terms
Swyper Connection reserves the right to update or modify these Terms of Service from time to time.
Any changes will be posted on this page with an updated Last Updated date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.
10. Contact Us
If you have questions regarding these Terms of Service, your order, payment, product availability, or in-store pickup, please contact the Swyper Connection team through the contact details provided on our website.