Refund policy
Refund & Exchange Policy
Swyper Connection offers a conditional 30-day Refund/Exchange Policy on most products. Please review the following exceptions and conditions before requesting a return or exchange.
Exceptions & Conditions
- No refunds or exchanges are available for audio equipment, including microphones, headphones, and earbuds.
- No refunds or exchanges are available for special-order items, memory cards, or software.
- Printers are not eligible for refund or exchange once ink has been installed.
- No refunds or exchanges are available for drones, action cameras, underwater cameras, or gimbals.
- No refunds or exchanges are available for DJI products. DJI handles DOA (Dead on Arrival) and service issues directly. For more information, please visit dji.com/support/product.
Return & Exchange Requirements
Please contact Swyper Connection before shipping any product for return or exchange.
All approved returns and exchanges must:
- Be assigned a Product Return Number before being shipped.
- Include a copy of the original invoice.
- Be shipped prepaid with full insurance.
- Be returned in 100% like-new condition.
- Include all original manuals, packaging materials, accessories, and a non-completed warranty card, where applicable.
Products showing signs of use, wear, damage, or missing components may be subject to a restocking fee or may be refused, depending on their condition.
Swyper Connection will verify that the returned product is the exact product originally purchased using serial number verification.
Refunds
Credit card refunds will be processed after the returned product has been received and inspected. Original credit card processing fees, shipping charges, and handling fees may be deducted from the refund amount, except when the return is required due to an error on our part.
Refunds for products purchased through financing are subject to a 5% processing fee, which will be deducted from the refunded amount.
Damaged, Missing, or Defective Products
Please inspect your shipment immediately upon delivery. Any shortage or shipping damage must be reported to Swyper Connection as soon as possible and no later than 7 days after receipt.
Defective products may be replaced with a like item upon return and inspection of the defective merchandise.
All returned products are tested by Swyper Connection. We reserve the right to refuse a return or apply a restocking fee if a product reported as defective is found to be functioning properly.
Consequential or Incidental Damages
Swyper Connection is not responsible for any consequential or incidental damages resulting from the sale or use of merchandise purchased from us.
Holiday Return Policy
We offer an extended return period during the holiday season. Items purchased after November 26 may be returned until January 15. All standard return restrictions, exclusions, and conditions continue to apply.
Right to Refuse Returns
Swyper Connection reserves the right to refuse any return or exchange that does not meet the requirements of this policy.